Shipping policy

Processing Time

  • Orders are typically processed within 2–5 business days.

  • All products are handcrafted in small batches — please allow extra time during peak seasons or product restocks.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and chosen method.

  • We occasionally offer free shipping promotions — follow us for updates!

Delivery Times

  • Domestic (U.S.): 3–7 business days after dispatch.

  • International: Delivery times vary by country (typically 7–21 business days). Customs may cause additional delays.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

Incorrect Addresses

  • Customers are responsible for providing the correct shipping address. Moo Moo Balm is not liable for orders shipped to incorrect or incomplete addresses.

Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us at support@moomoobalm.co within 7 days. We will help resolve the issue with a replacement or refund.

✨ Every jar of Moo Moo Balm is carefully packed and shipped with love. Thank you for your patience while we get your handcrafted skincare to you!