Refund policy
We want you to feel confident when choosing Moo Moo Balm. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused and unopened
- Be in their original packaging
- Include your order number
For hygiene and safety reasons, opened or used personal care products cannot be returned, unless they arrived damaged, defective, or the wrong item was sent.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@moomoobalm.co.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
We'll work with you to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product is confirmed to be defective
If your return qualifies under one of the above conditions, we will provide a prepaid return shipping label.
Refunds
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
Order cancellations are accepted before an order has shipped. Once an order has been shipped, it must follow the return policy outlined above.
The following items are not eligible for return:
- Opened or used personal care products
- Gift cards
- Digital products and downloadable content
- Items marked as Final Sale
Contact
For all return requests, please email:
Include your order number and the reason for your return request.