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Satisfaction Guaranteed

If you’re not fully satisfied with your Moo Moo Balm for any reason, we’ll gladly send a replacement or offer a full refund.

Please note: Shipping temperatures can sometimes affect the final consistency of our products. If this happens, simply let us know and we’ll make it right with a replacement.

Need More Help?

💌 Email us at support@moomoobalm.co 📍 Or reach us through our contact form below.

FAQ

How long does shipping take?

We usually ship within 2–3 business days. U.S. orders typically arrive in 3–7 business days depending on where you live.

Is it safe for babies and sensitive skin?

Yes! Moo Moo especially make moomi gel and baby gel for our beloved ones. It’s gentle enough for babies, safe for pets, and perfect for sensitive or dry skin types.

Why no essential oils or fragrance?

Because your skin doesn’t need a perfume. Many “natural” products overload essential oils, which can irritate skin over time. We keep it clean, simple, and effective.

What’s the shelf life?

About 6–9 months if stored in a cool, dry place. We make small batches often, so yours will always be fresh.

How can I use whipped balm?

You can use it as a daily moisturizer—for face, hands, elbows, knees, even cracked heels. It’s gentle enough for babies and even safe to use on your pets’ dry paws or noses.

What if my order arrives damaged?

Just reach out to us with a photo. We’ll make it right—promise.

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